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Rinse the hair under warm water. It is important that you keep the plastic security band around the bundle during this process to avoid tangling. Then, run your fingers through the hair.

Set out to air dry. Once dry, the hair should be tangle and shed-free. If you detect any problems during this pre-installation process, please contact us immediately.

We stand behind the quality of our hair 100%. In the rare case that you experience any excessive matting, shedding or tangling within the first week due to a manufacturing issue, please contact us for further consultation. During the consultation we may recommend that the installation be removed and returned to the place of purchase for testing.